Return & Exchange Policy

At Snood Platoon, we stand behind the gear we sell and want you to be fully satisfied with your purchase.

Returns

We accept returns on unused, unworn items in their original condition within 30 days of delivery. Items must be returned with original tags and packaging intact.

To initiate a return, please contact us at [deane@snoodplatoon.com] with your order number and reason for return. Once approved, return instructions will be provided.

Non-Returnable Items

The following items are not eligible for return:

Worn or used products
Items damaged due to normal wear, misuse, or improper care
Clearance or final sale items
Custom or limited-run items (if applicable)

Exchanges

If you need a different size or item, please contact us within 30 days of delivery. Exchanges are subject to product availability.

Refunds

Once your return is received and inspected, refunds will be issued to the original method of payment within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, notify us within 5 days of delivery, and we’ll make it right.

Contact Us

For questions about returns or exchanges, contact:
deane@snoodplatoon.com